Return Policy

RETURN AND EXCHANGE POLICY

We hope you love what you’ve ordered, but if you are not satisfied with your online purchase, we are happy to assist you with a return. We gladly accept the return of unused, unwashed or defective merchandise for up to 30 business days upon receipt of the product, based on the delivery date provided by the courier service. Refunds for merchandise returned within the eligible period will be credited in the same form as the original payment method. A pre-paid return shipping label will be provided by Sleep Club, and merchandise must be returned with all original internal packing materials, boxes and containers with tags attached and accompanied by the Approval email with the RMA number. Sleep Club will not be responsible for any shipping fees incurred by customers who decide not to use the pre-paid shipping label provided by Sleep Club. Refunds are given for the item's extended price indicated on the original packing slip/invoice and any applicable taxes, excluding any shipping and handling fees, and additional discounts.

If you return a package that does not meet these criteria, it will be denied. All denied returns will not receive a refund and will be forfeited. Sleep Club reserves the right to deny a refund if the merchandise is deemed non-resalable. Sleep Club will not be responsible for any lost, damaged or late return packages.

Unfortunately, digital downloads, MiliMili products and Bodewell products are non-refundable.

Sleep Club does not offer free return shipping for Copperfresh products.  Customers will be responsible for return postage costs for Copperfresh products. 

To return products visit joinsleepclub.myreturnscenter.com or email us at support@joinsleepclub.com.

  

RETURN INSTRUCTIONS

STEP 1:

Go to our Returns Center

joinsleepclub.myreturnscenter.com

STEP 2:

Submit a return using our automated Returns system

  • Enter your Order number, and the Email address associated with the order, and then click on Find Your Order
  • Click on Create Returns
  • Select the Quantity from the dropdown menu next to the item description, and then click Next  
  • Select the Reason from the dropdown menu.  Feel free to add any additional comments in the field below.  After you are finished, click Next
  • Our default selection is to refund to the original payment method.  This has been pre-selected.  Click Next after this screen. 
  • Our default selection is to allow customers to select their carrier or choice.  This has been pre-selected.  Click Submitif you are satisfied with your answers. 

For Assistance filling out the form, please contact: support@joinsleepclub.com.

STEP 3:

Confirmation and approval

A confirmation email will be sent as soon as your Return Request is submitted for approval. Approval generally takes 2-3 days. 

STEP 4:

Upon approval a pre-paid shipping label and instructions will be emailed to you.*

Sleep Club does not offer free return shipping for Copperfresh products.  Customers will be responsible for return postage costs for Copperfresh products. 

    *Please note you will not be reimbursed if you decide to ship the item using your own shipping service in lieu of the pre-paid shipping label provided by Sleep Club. Sleep Club is not responsible for any lost, damaged or late return packages.  Unfortunately, we are not able to accept hand-delivered returns.

    STEP 5:

    RETURN PROCESSED
    Generally, the timeline for your refund is:

    • 5-7 Business Days for your package to arrive at the fulfillment center
    • 7-10 Days to inspect your return, process it into inventory, and complete your refund.
    • 5-7 Business Days for your financial institution to credit your account

    We will refund your purchase amount to the original method of payment, such as the credit card used for the order.

    The refund will not be processed for your original charge until we receive and inspect your returned item(s).

     

    EXCHANGES

    Unfortunately, we do not accept exchanges at this moment. If you wish to order another size, simply return the item, and place another order. Regretfully, we are unable to waive return shipping fees.

     

    CANCELLATIONS

    Cancellations requested after the order has shipped will be considered as a return, see “RETURN AND EXCHANGE POLICY” above for more information. Keep in mind that our orders ship on the day of or day after they are received. If we are not notified in a timely manner, the package could already be in transit and cancellations cannot be accepted.

    If you have further questions about the above return policy, return and exchange instructions or require additional assistance, please email our Customer Care department or call us at 1-888-242-1381.